This Privacy Policy explains how FG Twelve LLC (“we”, “us”), operator of Port Everglades Transfer and the website portevergladestransfer.com, collects, uses and protects your personal information. Our registered address is 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA.

Information we collect

When you request a quote or book a transfer, we collect the information needed to perform the service: your name, email address, phone number, pickup and drop-off locations, travel date and time, passenger and luggage counts, and, where relevant, flight numbers, ship or sailing details and special instructions. Payment details are processed by our payment provider and are not stored on our servers.

We also collect limited technical data when you browse the site, such as pages visited, approximate location derived from your IP address, browser type and device type, used to keep the site secure and to understand how it is used.

How we use your information

We use your information to:

Provide quotes and fulfill transfer bookings, including dispatching a chauffeur and monitoring flights associated with your pickup
Communicate with you about your booking by email, phone or SMS, including confirmations, driver details and schedule changes
Process payments and prevent fraud
Respond to inquiries sent through our contact channels
Comply with legal, tax and insurance obligations
Improve our services and website

We do not sell your personal information.

Your booking details are shared only with the parties necessary to deliver the service: the assigned chauffeur and dispatch team, our payment processor, and technology providers that host our booking and communication systems. These parties may only use your data to perform services for us. We may disclose information where required by law or to protect our legal rights.

Data retention

Booking records are kept for as long as needed to provide the service and to meet legal, accounting and insurance requirements, after which they are deleted or anonymized. You may request deletion of your data earlier, subject to records we are legally required to keep.

Your rights

Depending on your place of residence, you may have rights to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

Cookies and analytics

The site uses essential cookies required for core functionality, such as remembering booking form progress. Where analytics tools are used, they measure aggregate site usage and do not build advertising profiles of individual visitors.

Security

We use industry-standard safeguards - encrypted connections, access controls and reputable hosting providers - to protect your information. No method of transmission or storage is completely secure, but we work to protect your data proportionately to its sensitivity.

Children’s privacy

Our services are booked by adults. We do not knowingly collect personal information from children under 13. Child passengers appear in bookings only as passenger counts and seat requirements provided by the booking adult.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the latest revision. Material changes will be highlighted on this page.

Contact

Questions about this policy or your data can be sent to [email protected] or by mail to FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA.